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Web Services
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| Web Maintenance |
Why would you want us to maintain your site?
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Frees you up to run your business instead of spending numerous hours learning
how to maintain your site.
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Accuracy is important to us. We know that your site and the information on it
are important to you. We do our best to get it right the first time!
Corrections are honestly acknowledged and fixed at our expense.
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Quick turnaround -Updates are usually done within 2 to 24 hours (except
holidays and weekends).
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Our web maintenance contracts allow you to budget your website expenses. The
unused hours roll over and can be used for a complete redesign or any major
project for your website.
Web Site Maintenance Policy:
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Billing Options
Pay Per Incident
Pay for web site maintenance as needed. The Client pays an "as needed" hourly
rate based on current hourly rates.
Six-month plan
Six months maintenance assessed at $80 per hour, 5 hours per month or $75 per
hour, 10 hours per month.
One-year plan
Twelve months maintenance assessed at $75 per hour, 5 hours per month or $70
per hour, 10 hours per month.
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1. We maintain a current local backup copy of
your web site; additionally, we back up all websites to an offsite location.
2. Updates received after 3:00pm PST may not
be completed until the next business day unless prior arrangements have been
made.
3. Time is based on actual total time involved
in completing the updates at the time of billing (usually around the end of the
month). There is a 15 minute minimum charge for updates made during any given
monthly billing cycle.
4. Although we make every effort to make
accurate changes, it is the client's responsibility to review updates and
notify us of any necessary changes that need to be made. We do not charge for
changes that are our fault. However, if a change needs to be made due to client
error, the regular hourly update fees will be charged.
5. Updates should be provided electronically
(by an email to development@scwconsult.com
) as much as possible. Attachments should be in .txt or .doc (Word) format.
Pictures need to be .jpg or .gif. Updates may also be sent by postal mail or by
fax. These require retyping data or scanning photos and will cost more to
complete the changes.
6. Your web site may be using third-party
components (web site trackers, weather info-feeds, etc.). We have no control
over what third party sites do and take no responsibility for loss of
information due to actions of these sites. Any changes to your site stemming
from regulations of these third party components will be billed at the normal
hourly rate. (Example, A retail site might be connected to Authorize.net. If
Authorize.net requires changes in the code, this will be billed as normal
maintenance fees.)
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Priority
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Customer Impact
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Resolution Time
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1
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Loss or unavailability of service and/or information; Software unusable.
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8 hours
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2
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Some losses of functionality, but the major parts of the Software are still
usable.
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24 hours
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3
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Normal operation of the Software is unaffected. Cosmetic.
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5 days
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Check out our online
portfolio for some of the sites we've designed.
 
* Our web maintenance contract can be cancelled with a 30
day notice. Unused hours will not be credited.
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